Last updated: February 2, 2026
Privacy Policy
1. Introduction
We're committed to protecting your data and comply with GDPR.
ID Robots ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SkyHub platform and related services. ID Robots is a company registered in Bulgaria, and we comply with the General Data Protection Regulation (GDPR) and applicable Bulgarian data protection laws.
2. Data Controller
The data controller responsible for your personal data is:
ID Robots
3. Information We Collect
We collect info you give us (account, billing) plus automatic data (usage, device info, telemetry).
3.1 Information You Provide
- —Account information (name, email address, company name)
- —Billing information (processed securely through Stripe)
- —Communications (emails, support requests, feedback)
- —Profile and preferences settings
3.2 Automatically Collected Information
- —Device and browser information
- —IP address and approximate location
- —Usage data and platform analytics
- —Telemetry data from connected vehicles (flight logs, GPS coordinates)
4. How We Use Your Information
We use the collected information to:
- —Provide, maintain, and improve the SkyHub platform
- —Process transactions and send billing notifications
- —Respond to your inquiries and provide customer support
- —Send important updates about our services
- —Analyze usage patterns to improve user experience
- —Comply with legal obligations and prevent fraud
5. Third-Party Services
We work with trusted third-party service providers:
- —Stripe: Payment processing. Stripe's privacy policy applies to payment data.
- —Analytics providers: To understand platform usage and improve our services.
- —Cloud infrastructure: To host and deliver our services securely.
We do not sell your personal data to third parties.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained while your account is active and for a reasonable period thereafter. Telemetry and flight datamay be retained for operational and compliance purposes.
8. Your Rights (GDPR)
You can access, correct, delete, or export your data anytime. Just email us.
Under the GDPR, you have the following rights:
- —Right of access: Request a copy of your personal data
- —Right to rectification: Correct inaccurate or incomplete data
- —Right to erasure: Request deletion of your personal data
- —Right to restrict processing: Limit how we use your data
- —Right to data portability: Receive your data in a structured format
- —Right to object: Object to processing of your personal data
- —Right to withdraw consent: Withdraw consent at any time
To exercise these rights, please contact us at contact@idrobots.com.
9. Data Security
We use encryption, secure auth, and regular security audits to protect your data.
We implement appropriate technical and organizational measures to protect your personal dataagainst unauthorized access, alteration, disclosure, or destruction. This includes encryption,secure authentication, and regular security assessments.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
ID Robots
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.